Choose between Arabic (العربية) or English using the toggle at the top of the page.
Next time you need to reach Shurooq, skip the generic email addresses and uncertain phone calls. Go directly to , submit your request, and track it from submission to resolution. In the digital age, effective governance begins with a simple click—and Shurooq has made that click as easy as possible. For more information about Sharjah Investment and Development Authority’s projects and services, visit the main website at www.shurooq.gov.ae. For urgent emergencies related to safety or security at any Shurooq facility, please contact local authorities directly before using the Tawasul portal. tawasul.shurooq.gov.ae
Standard inquiries typically receive an initial acknowledgment within 1 business day. Complex issues may take 3–5 business days. The system will update you if a delay occurs. Choose between Arabic (العربية) or English using the
Click “Submit.” A confirmation screen will display your ticket number . Save this number. You will also receive a confirmation email. In the digital age, effective governance begins with
No. Unlike some government portals, Tawasul does not require you to create a permanent account. You simply fill out the form each time you have a new request.
A family visits the Al Qasba canal and realizes they left a child’s backpack on a bench. Instead of searching for a lost-and-found phone number, they visit tawasul.shurooq.gov.ae, select “Lost & Found” under the complaints category, describe the item, and attach a photo. Within 24 hours, the security team responds with a confirmation that the bag has been secured.
A small catering company wants to become a vendor at the Friday Market at Al Heera Beach. They use the portal’s “Vendor & Partnership Inquiry” category, submit their commercial license and menu samples, and receive a formal acknowledgment and next steps from the procurement department.
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